Hulu UX teardown: 5 user experience fails and how to fix them

Hulu is the first major streaming platform to offer a social watching experience. And with most major league sports now being allowed to resume behind closed doors, Hulu’s combined proposition with ESPN will likely help entertain the service’s 30+ million users over the winter months.

But users have a surplus in choice of streaming services right now, so how will Hulu stay competitive?

With the help of UX expert Peter Ramsey from Built for Mars, we’re going to give Hulu an Extra Crunch UX teardown, demonstrating five ways it could improve its overall user experience. These include easy product comparisons, consistent widths, proportionate progress bars and other suggestions.

Comparing features inside packages

If your product/service has different tiers/versions, ensure that the differences between these options are obvious and easy to compare.

The fail: Hulu has four different packages, but the listed features are inconsistent between options, making it incredibly difficult to compare. Instead of using bullet points, they’ve buried the benefits within paragraphs.

The fix: Break the paragraphs down into bullet points. Then, make sure that the bullet points are worded consistently between options.

 

Steve O’Hear: I’m really surprised this one got past the marketing department. Not a lot to say except that I would argue that when UX, including layout and copywriting decisions, become decoupled from business goals and customer wants, a company is in trouble. Would you agree that’s what has happened here?

Peter Ramsey: Honestly, this happens all the time. I think it’s just a symptom of the designers building things that look nice, not things that work nicely. I probably raise this issue on about one-third of the private audits I do — it’s that common.

Keep a consistent width

Try to maintain a consistent page width throughout a single journey — unless there’s a major benefit to changing the width.

The fail: During the Hulu sign-up process, the page width doubles at a totally unnecessary point. This is disorienting for the user, with no obvious rationale.

The fix: Hulu has a pretty consistent first-half of their journey and then it drops the ball. I’d redesign these “extra-wide” pages to be the default width.


Source: Tech Crunch

This Week in Apps: Apple slashes commissions, Twitter launches Fleets, warnings about Parler

Welcome back to This Week in Apps, the TechCrunch series that recaps the latest OS news, the applications they support and the money that flows through it all.

The app industry is as hot as ever, with a record 204 billion downloads and $120 billion in consumer spending in 2019. People are now spending three hours and 40 minutes per day using apps, rivaling TV. Apps aren’t just a way to pass idle hours — they’re a big business. In 2019, mobile-first companies had a combined $544 billion valuation, 6.5x higher than those without a mobile focus.

Top Stories

Apple reduces App Store commissions to 15% for ‘vast majority’ of developers

The changes apply to developers with less than $1 million in revenue.

app store icon 2

Image Credits: TechCrunch

Apple this week announced a major shakeup to its App Store commission rate. The company, as of January 1, 2021, will only charge App Store developers 15% on paid apps and in-app purchases if their business has not exceeded $1 million in proceeds during 2020 for all their apps combined. Qualification for the new App Store Small Business Program, as it’s called, will be re-assessed revenues on an annual basis going forward.

The changes arrive at a time when Apple has been under increased regulatory scrutiny over how its App Store operates, which includes antitrust investigations in the U.S. and E.U. It has also waged war with developers throughout the year over in-app purchases, leading the company to revise its already complex rules even further, and spell out how and when it gets to charge its so-called “Apple tax.” And it’s in the middle of a nasty legal battle with Fortnite maker Epic Games, which doesn’t want to be forced to use Apple payments or even, necessarily, the App Store.

The commission changes may help silence some disgruntled voices from the wider app development community, while giving Apple a way to show regulators that it’s enabling fair competition.

However, several of Apple’s largest and harshest critics reacted negatively to the news.

The advocacy group, the Coalition for App Fairness, which includes Epic, Basecamp, Deezer, Match Group, Spotify and many others, said: “developers want a level playing field from Apple, not a symbolic gesture.” They argued that Apple still owns the customer relationship, the threshold of $1M is arbitrary, and they said the majority of developers who “generate livable revenue,” won’t benefit.

Match, Spotify and Epic separately echoed these sentiments in statements of their own.

Apple, though, had claimed the change would benefit the “vast majority” of the App Store development community. Today its App Store hosts 1.8 million apps that reach more than 1.5 billion Apple devices.

Individual developers we spoke to, including those who would qualify for the program, weren’t complaining. And many were fairly surprised by Apple’s move.

“I think it’s fair to say that this change wouldn’t have happened without either the impending antitrust investigations, or the Epic lawsuit. But something can be both a very clever piece of political manoeuvring, and still genuinely welcome and beneficial to the vast majority of developers out there,” said indie developer James Thomson, maker of the PCalc app and others.

“We fall significantly under the million dollar threshold, so we’re looking at roughly a 20% increase in our income under the new system. We’re in a much better position than most businesses under the pandemic, in that our sales are purely digital and people always need calculators (or dice), but we’ve certainly seen a decrease in sales over the last eight months. I can see the current situation taking a good while to resolve, so that extra revenue is appreciated,” he added. “These changes will particularly help the small developers who have traditionally been the heart of the developer community, and I as happy about this, as I am surprised,” Thomson said.

Others also said they were generally happy with the changes. But some expressed reservations about the details of how the program works.

“Overall, I’m very pleased with this new program,” said developer David Smith, maker of Widgetsmith, Watchsmith, Sleep++ and a range of other iOS apps. “It will help countless small developers who can really benefit from that extra margin. I’m excited for all the indie developers who will now be able to focus full time on their apps just that little bit sooner.”

But Smith noted that it was odd that the program isn’t applied in a way that’s similar to a graduated tax rate, where, he explained, “your first $1M is at 15% and the rest at the higher rate.”

“The proposed system creates an awkward differentiation between developers, and one of the things I’ve always appreciated most about the App Store was that it treats developers equally,” Smith continued. “It also creates a strange disincentive for growth for mid-sized businesses who are approaching the threshold.”

We turned to third-party analytics firms to try to better understand the market.

According to App Annie data, around 98% of all iOS developers in 2019 (meaning, unique publisher accounts) fell under the $1 million annual consumer spend threshold. This supports Apple’s claims that the “vast majority” of developers would benefit. This group of developers accounts for 567,000 unique apps, or 93% of all apps generating revenue through in-app purchases.

Combined, their revenues represented just under 8% of the overall App Store revenue share — in other words, it’s money Apple could stand to lose.

Image Credits: App Annie

App Annie also found that the group of mid-range developers who are “nearing” that $1 million threshold is really small. The data indicates roughly 0.5% of developers are making between $800,000 and $1 million. And just over 1% are in the $500,000-$800,000 range.

Most developers have much smaller revenue streams, with 87.7% making less than $100,000 in 2019.

Image Credits: App Annie

Some expressed concern that Apple’s system would unfairly penalize developers who made just $1 over the $1 million threshold, and then trap them at the higher rate (30%).

But others suspected that the percentage of developers who were growing “slowly” at over $800,000 in ARR was actually pretty small.

From the data we’ve collected, it seems that subscription-based apps tend to keep growing fairly quickly once they pass that $1 million threshold. According to data from subscription platform RevenueCat, the apps on its platform grow, on average, at 1.5x year-over-year. So once an app crossed the $1 million threshold, the most likely scenario is that it would make $1.5 million the next year. Plus, the apps that are “nearing” the threshold tend to be growing even faster than the average rate, we understand. And they rarely backslide.

“Apple has made a lot of changes to the App Store over the years, and this is one of the first I’ve seen where there’s really not much to complain about,” said RevenueCat CEO Jacob Eiting. “It’s impactful to the App Store economy broadly and meaningful to individual indie developers. Sure it may have been for PR and they might not have a lot of downside in doing this, but it’s genuinely a great thing for so many developers,” he said.

We’ll have more data on this subject in the weeks ahead. 

Parler’s funders revealed…it’s the Mercers; parents warned about the app

The “Free speech” app Parler rising in the charts after Facebook and Twitter increased fact-checks, turns out to be funded by prominent conservative donor and Trump supporter Rebekah Mercer, The WSJ revealed.

Rebekah is the daughter of Robert Mercer, the hedge fund manager and principal investor in Cambridge Analytica — the data analytics firm behind the largest data leak in Facebook history, where 87 million users had their data harvested for the purposes of political advertising. The Mercers have also backed Breitbart News, the Heritage Foundation think tank, the Federalist Society, a super PAC that initially backed Ted Cruz’s bid for the Republican presidential nomination (before switching to Trump) and Citizens United (which distributed a 2007 anti-Clinton movie and succeeded in a Supreme Court ruling that reversed campaign finance restrictions), among other things.

This week, the nonprofit ParentsTogether issued a warning to parents about Parler, saying that the app’s weak moderation policies and extremist user base put kids at risk of exploitation, abuse and recruitment for racist violence. The organization described Parler as hosting dangerous content, including hate speech, incitements of violence and widespread disinformation.

In addition, the group was concerned that while Apple’s App Store rates the app at 17+, Google Play has it listed as suitable for kids ages 13+.

“All parents of children under age 18 to immediately check their kids’ phones and tablets to ensure that their children have not installed Parler,” the group warned parents, in a statement. “If your child has installed Parler, we strongly recommend that you delete their account and the app.”

Twitter launches Fleets

Image Credits: Bryce Durbin

Twitter this week launched its own version of Stories — aka “Fleets” — to its global user base. The product, which allows users to post ephemeral content that disappears in 24 hours, had already rolled out to select markets, including Brazil, India, Italy, South Korea and, most recently, Japan. The rollout almost immediately ran into some snags, with Fleets suffering performance and stability issues. Twitter said it would pause things while it worked this out. On Thursday, the company announced the feature was globally available.

Reactions to Fleets has been mixed. Some users hate the feature, which is designed to encourage more users to post to Twitter, when they’ve otherwise been too shy to participate — largely because of Twitter’s “cancel culture” vibe where mistakes, bad takes and unpopular opinions are harshly criticized, even when they’re more minor offenses. It’s not clear how a Stories feature resolves this, however, as Fleets are still being published to Twitter’s public social network.

Twitter also said it will begin testing a Clubhouse rival where users will join audio chat rooms.

These changes follow the activities by activist investor Elliott Management Group, which took a sizable stake in Twitter earlier this year, along with Silver Lake. The firms did so with a plan to push the company for more innovation and new executive leadership. The companies later struck a deal to spare Twitter CEO Jack Dorsey’s ousting, gain board seats, and put someone on the board with expertise in technology and artificial intelligence. Dorsey disagreed with the characterization that their involvement had any impact on product development.

Weekly News

Platforms

  • Apple’s IDFA is targeted by EU privacy complaints. Apple had already told advertisers they’ll soon have to allow users the option to opt-out of ad tracking, but the new complaints are more about the fact that IDFA was ever created and stored in the first place, and that Apple’s planned changes don’t go far enough as they restrict its use for third parties, but not Apple itself.
  • Apple’s Developer Transition Kits (DTKs) help developers get their apps ready for Apple’s silicon. But it turns out they won’t be able to install iOS or iPadOS apps like M1 Macs can.
  • Google reminds Android developers they only have until January 18, 2021 to get approval to continue using background location data if they want to stay on Google Play.
  • Apple releases a new version of iOS 14.2 for iPhone 12. The update appears to fix the iPhone 12 mini lock screen issue that caused some users’ lock screens to not respond to touches. The update also fixes issues with MMS messages, Made for iPhone hearing devices and more.
  • Google also reminds Android developers that, starting Augut 2021, Google Play will require all apps to use the Android App Bundle publishing format and make other changes.
  • Apple now allows developers to market and distribute their subscriptions with offer codes. These one-time, alphanumeric codes can be redeemed either on the App Store or within the app itself, allowing developers to acquire and retain customers or win back lapsed subscribers with special deals. Here are some tips on putting them to work.
  • Apple’s iOS 14.3, beta 2 indicates that Apple will do away with the intermediate step of opening the Shortcuts app when app shortcuts are launched. This was one of the major pet peeves from the iOS 14 home screen customization trend, where users designed iOS themes using custom icons and widgets.

Services

Security & Privacy

  • Dating app Bumble’s vulnerabilities puts Facebook Likes, locations and pictures of 95 million online daters at risk. Bumble took six months to fix the flaws and says no user data had been compromised.
  • TikTok expands parental controls to include search, commenting and account privacy. The company launched Family Pairing in April, allowing parents to link their account to their teen’s in order to manage screen time, direct messaging and whether or not the teen’s account would be in “Restricted” mode — a special mode which limits TikTok’s feed to a safer set of more moderated content. This week, it also gave parents the ability to control whether the teen’s Liked Videos are visible to others, control who can comment on the teen’s videos and decide whether the teen is allowed to use TikTok search.
  • Messaging app Go SMS Pro exposed millions of users’ private photos and files. The app, popular on Android, didn’t respond to security researchers about the problem. Typically, companies are given a 90-day deadline before vulnerabilities are made public.

Apps in the News

  • Epic Games added video chat to Fortnite, via a Houseparty integration. The company bought the video chat app last year. Players use their phone or tablet as the webcam while they play on PCs, PS4 or PS5.
  • Epic Games sues Apple in Australia too. The Fortnite maker is currently in a legal battle in the U.S. over Apple’s requirement to use Apple Pay and pay commissions on in-app purchases. In an interview this week, Epic Games founder Tim Sweeney likened the fight with Apple to a fight for civil rights. (That’s a bit much, we’d say.)
  • Snap acquired Voisey, a U.K.-based app that lets users create music tracks and videos by overlaying their own vocals. The app had raise $1.88 million to date, but deal terms weren’t immediately available.
  • Google Maps is updated with more COVID info and adds its Assistant driving mode. The COVID layer in Google Maps on Android and iOS can now show the number of all-time detected cases in an area, links to COVID resources from local governments and how busy transit lines are. The driving mode can read texts and lets you control your music from Maps.
  • Facebook’s Messenger Kids redesigned to look more like Messenger. The updated app puts chats in a more traditional vertical list, with message and media previews, and bold text and blue dots to indicate their unread status. It also added a new tabbed navigation, which better highlights the separation between apps and games.
  • YouTube launches 15-second audio ads aimed at users who listen to music or podcasts while the app plays in the background.
  • Apple’s Shazam passes 200 million monthly active users.
  • Instagram expands its Guides features and upgrades Search. Guides now allow creators to share tips, resources and other long-form content in a dedicated tab on their profiles. Now, everyone can make guides for Products, Places and Posts. Users can also now search by keywords, instead of just by names, usernames, hashtags and locations.
  • Instagram also updates its Threads mobile messaging app. The app now adds a tab for easier navigation between stories and statuses. All users should also now have the tabbed inbox where they can see everyone’s stories, not just close friends, and have the option to publish to stories, not just close friends’ stories.
  • Facebook sued an operator of Instagram clone websites. The operator had scraped Instagram data of some 100,000 accounts using its own 30,000 fake accounts that pretended to be humans to avoid detection.
  • SoundCloud adds profile verification with official blue checks.
  • App Growth Awards announce their finalists. 
  • Google launches iOS 14 widgets for Gmail, Drive and Fit. Says Calendar and Chrome widgets will come soon.
  • State and federal investigators are preparing to bring antitrust charges against Facebook over its acquisition of Instagram and WhatsApp, The Washington Post reports.
  • Twitter and Facebook sat for another congressional tech hearing that again largely served to give lawmakers a chance to just talk about whatever they wanted, instead of the topic at hand: social media’s role during the election. The CEOs were asked about their apps’ addictiveness, their algorithms, their approaches to misinformation and more.

Deadpool

Trends

  • U.S. mobile strategy game spending surges 22% to $2.8 billion in the first 10 months of 2020, Sensor Tower reports. The top game by player spending during this time was Clash of Clans, which generated close to $262 million in the U.S.
  • Top home screen widget apps have reached 1 in 7 U.S. iPhones, another Sensor Tower report claims. The five most popular apps — Widgetsmith, Color Widgets, Photo Widget: Simple, WidgetBox and Photo Widget — have collectively seen 13 million iPhone installs since the launch of iOS 14. Globally, they’ve reached 45 million installs to date.

Image Credits: Sensor Tower

 

Funding and M&A (and IPOs)

Duolingo 2

Image Credits: Duolingo

  • Language learning app Duolingo confirms its raise of $35 million on a $2.4 billion valuation. The news was reported last week, but the numbers are now official. The app was valued at $1.65 billion earlier this year.
  • Baidu to acquire Joyy’s Chinese live-streaming service YY for $3.6 billion. The search giant has been struggling to fight newcomers, like ByteDance, and video giant Kuaishou. Last year, Joyy’s YY took a $1.45 billion majority stake in Bigo, which operates streaming app Bigo Live and TikTok rival Likee.
  • OpenPhone raises $14 million to replace outdated corporate phone systems with an app. Yammer founder David Sacks’ Craft Ventures led the round.
  • Flipkart acquires AR startup Scapic to build an immersive shopping experience. Deal terms were undisclosed.
  • Athlete social platform Strava raises $110 million in Series F financing from TCV and Sequoia Capital, with by Dragoneer Investment Group and existing investors including Madrone Capital Partners, Jackson Square Ventures and Go4it Capital.
  • Yubo raises $47.5 million for its social app offering live-streaming rooms, now used by 40 million users. Existing investors Idinvest Partners, Iris Capital, Alven and Sweet Capital returned, and new investor Gaia Capital Partners joined.
  • English learning app AllRight raises $5 million from Genesis Investments. The Ukraine startup combines real teachers with AI-powered tutors.
  • ContextLogic, the maker of the mobile e-commerce app Wish, filed to go publicWish saw revenues slow in 2019, but has grown more quickly in 2020. In the first nine months of 2019, Wish generated $1.33 billion in revenue compared with $1.75 billion during the same period in 2020, or up 32%.
  • Roblox files for its IPO, noting it has lost $206 million on $589 million in revenue, has 31.1 million daily active users who now spend up to 22.2 billion hours in app, a figure up 122% year-over-year.

Downloads

Amazon’s GameOn

Amazon this week launched GameOn for Android, an app that lets users record 30-second to five-minute long gameplay clips — including through a “Recall” feature that saves the clip after it happens. Clips are then shared the GameOn social network or elsewhere on social media. The app supports more than 1,000 games at launch, including PUBG Mobile, Crossy Road, Final Fantasy Brave Exvius and Angry Birds 2. A selfie camera lets gamers add their own commentary to the clips. Winners of weekly challenges get special profile badges. The launch follows Amazon’s release of its cloud gaming platform Luna.

Google Pay

Image Credits: Google

Google Pay launched a major redesign of its app on Android and iOS this week with a ton of new features, including a mobile bank account. The company partnered with 11 banks, including Citi and Stanford Federal Credit Union, to launch Plex, a mobile banking service where accounts are held at partner banks but Google Pay operates as the front end. Plex users will have no monthly fees, overdraft charges or minimum balances and can pay both businesses and friends from their account. They can also explore offers and rewards to save money while shopping and get spending insights, including from their connected bank accounts outside the app. Another new feature makes it easier to split bills with friends, like restaurant checks, rent or utilities.

Moment’s RTRO app

RTRO, launched earlier this year, offers a way to record and share vintage-looking photos and video. This week, the app was updated with “Instant Film,” which lets you emulate instant film photos powered by the app’s “analog effects engine.” The resulting photos will give you the feel of a instant camera pic.


Source: Tech Crunch

Watch SpaceX launch a satellite that will monitor the world’s oceans

SpaceX is set to launch a Falcon 9 from Vandenberg Air Force Base in California on Saturday morning, with a target liftoff time of 9:17 AM PST (12:17 PM EST). This is the Sentinel-6 Michael Freilich Mission, which carries a satellite of the same name developed by the European Space Agency, NASA, and both U.S. and European meteorological monitoring bodies.

The Sentinel-6 is named for former NASA Earth Science Division Director Michael Freilich, who occupied the position between 2006 and 2019 and passed away in August. It’s one of two Sentinel-6-series satellites that will be launched for the program, with the Sentinel-6B set to join the Sentinel-6 Michael Freilich sometime in 2025.

SpaceX will be looking to recover the Falcon 9 first stage booster with a powered landing back on Earth at Landing Zone 4 at Vandenberg. This is the first SpaceX launch from Vandenberg since June of last year, though it has flown plenty of missions from both Cape Canaveral Air Force Station and Kennedy Space Center in Florida.

The webcast above will go live approximately 15 minutes prior to the liftoff time, so at around 9:02 AM PST (12:02 PM EST). Should this mission have to be canceled today, there’s a backup opportunity set for Sunday at 9:04 AM PST (12:04 PM PST).


Source: Tech Crunch

All IPOs should be paid for in Robux

Hello and welcome back to Equity, TechCrunch’s venture capital-focused podcast (now on Twitter!), where we unpack the numbers behind the headlines.

This is an all-time first for the show, it’s an Equity Leftovers. Which means that we’re not focusing on a single topic like we would in an Equity Shot. This is just, well, more Equity.

Danny and I and Chris got together to chat about a few things that we could not leave out:

And with this, our fourth episode in six days, we shall pause until Monday. Hugs from the Equity crew.

Equity drops every Monday at 7:00 a.m. PDT and Thursday afternoon as fast as we can get it out, so subscribe to us on Apple PodcastsOvercastSpotify and all the casts.


Source: Tech Crunch

Mobileye taps Luminar to supply lidar for its robotaxi fleet

Luminar, the buzzy sensor startup that is on the verge of becoming a publicly traded company, locked in a supplier deal to furnish Intel subsidiary Mobileye with lidar for its fleet of autonomous vehicles.

The deal, announced Friday, will see a rising star paired with a company that has long dominated the automotive industry. While the supplier agreement is nowhere near the scale of Mobileye’s core computer vision business, it is an important collaboration that extends beyond a few pilot programs. Luminar has had a development agreement with Mobileye for nearly two years now. This new agreement signals the next critical step for both companies.

Mobileye’s camera-based sensors are used by most automakers to support advanced driver assistance systems. Today, more than 54 million vehicles have Mobileye technology. But the company, which was acquired by Intel for $15.3 billion in 2017, has branched out in recent years, moving beyond its advanced driver assistance technology and towards the development of a self-driving vehicle system. Two years ago, Mobileye announced plans to launch a kit that includes visual perception, sensor fusion, its REM mapping system and software algorithms.

Mobileye has since ratcheted up its self-driving ambitions and taken what some in the industry see as an unlikely turn to become a robotaxi operator, not just a supplier.

Luminar and Mobileye’s agreement while small at the moment is still a production contract. Luminar’s lidar will be part of Mobileye’s first-generation fleet of driverless vehicles, which are being piloted in Dubai, Tel Aviv, Paris, China and Daegu City, South Korea. Mobileye’s ultimate aim is to expand its robotaxi operations and sell its self-driving stack (or AV series solution) to other companies. Mobileye CEO Ammon Shashua has said the company is targeting commercial robotaxi services to be launched in 2022.

“So you basically have a production deal here to be able to equip their vehicles towards the 2022 launch of their service and power that in parallel to their camera solution to create that safety and redundancy,” Luminar founder and CEO Austin Russell said in a recent interview.

While the first use of this ‘AV series solution’ is for Mobileye’s own internal fleet, Russell is interested in the opportunities that will follow.

“They’ve taken a very different strategy and are very different company than any other kind private AV development company,” Russell said. “These guys have, tens of millions of products deployed on series production vehicles; they know what it takes to put something into series production. So to able to ride that wave and get on the ground floor to be in production vehicles as well was of particular interest for us.”

Luminar has landed other production-level deals. Volvo announced in May that it will start producing vehicles in 2022 that are equipped with lidar and a perception stack Luminar that the automaker will use to deploy an automated driving system for highways. For now, the lidar will be part of a hardware package that consumers can add as an option to a Volvo’s second-generation Scalable Product Architecture vehicles, starting with the XC90. Volvo will combine Luminar’s  lidar with cameras, radar, software and back-up systems for functions such as steering, braking and battery power to enable its highway pilot feature.

Daimler’s trucks division said in October it had invested in Luminar as part of a broader partnership to produce autonomous trucks capable of navigating highways without a human driver behind the wheel.

 


Source: Tech Crunch

A16z is now managing $16.5 billion, after announcing two new funds

Andreessen Horowitz (a16z) has closed a pair of funds totaling $4.5 billion, the firm confirmed in a blog post this morning. The firm has raised $1.3 billion for an early-stage fund focused on consumer, enterprise, and fintech; and closed a $3.2 billion growth-stage fund for later-stage investments. The firm did not immediately respond to request for comment.

The funds may seem somewhat typical, given the size of new funds that venture firms have been raising in recent years, Still, these are extraordinary amounts given that a16z, with offices in Menlo Park and San Francisco, was founded just 11 years ago.

As extraordinary, they bring the firm’s total assets under management to $16.5 billion.

It was just 20 months ago that a16z closed its most recent pair of funds — a $2 billion late-stage fund, and a $740 million flagship early-stage fund.

It also announced a separate, $515 million crypto-focused fund back in April of this year, its second such vehicle. And, in February, it rolled out its third biotech and healthcare investing fund, which closed with $750 million in capital commitments.

That’s a lot of capital to capture in one year. Then again, its limited partners have had reason to feel cautiously optimistic about its portfolio. In January, for example, the fintech company Plaid, whose Series C round a16z joined in late 2018, was acquired by Visa for a hefty $5.3 billion after raising roughly $310 million altogether.

The Justice Department recently sued to block the deal on antitrust grounds, but even if it’s unwound, industry observers like Plaid’s prospects.

The firm is also an investor in the soon-to-be-publicly traded accommodations marketplace Airbnb, though notably, according to Airbnb’s S-1, a16z does not own enough of the company to be listed on the filing, despite that it led the company’s Series B round in 2011 and despite that general partner Jeff Jordan sits on the company’s board and would need to list any ownership position as a result.

We’ve asked if it sold part of its stake, possibly earlier this year. We’re still awaiting word back.

Another of a16z’s portfolio companies, the pay-as-you-go lending company Affirm, has also filed to go public. Andreessen Horowitz first participated in the company’s Series B round back in 2015. It is also not listed on Affirm’s S-1 filing, meaning it owns less than 5% of the company.

And the firm is an investor in the game company Roblox, whose $150 million Series G round it led earlier this year. Roblox made its S-1 public just earlier this week; a16z is not listed on it.

On the early-stage side, the firm is often characterized by its flashy deals, including its $100 million valuation of voice-chat app Clubhouse and $75 million valuation of Y Combinator graduate Trove.

 

A16z also recently launched a TxO accelerator, which uses a donor-advised fund to invest in underrepresented founders. Led by a16z partner Nait Jones, TxO has invested $100,000 each in an initial cohort of seven companies in exchange for 7% of ownership stake.

The donor-advised fund launched with $2.2 million in initial commitments, with Ben and Felicia Horowitz announcing that they would match up to $5 million. Any returns from companies in the fund will be repurposed into the investment vehicle. The firm has declined to share the fund’s total size to date.

Currently, a16z employs 185 people, most recently hiring Anthony Albanese, the chief regulatory officer at the New York Stock Exchange, as an operating partner for its cryptocurrency team.

Its biggest win to date may well be Github, which sold to Microsoft in a $7.5 billion all-stock deal in 2018 and from which a16z reportedly pocketed more than $1 billion. When it invested in the company, it wrote the biggest check it had issued at the time: $100 million. The deal was enough for a16z to win the deal against some tough competition, including Benchmark, which was also trying to woo Github at the time, as general partner, Peter Fenton, said recently.

 


Source: Tech Crunch

ORIX invests $60M in Israeli crowdfunding platform OurCrowd

Japan-based financial services group ORIX Corporation today announced that it has made a $60 million strategic investment into the Israeli crowdsourcing platform OurCrowd. In return, the crowdfunding platform will provide the firm with access to its startup network. OurCrowd also says that the two groups will collaborate to create financial products and investment opportunities for the Japanese and global market, including access to its venture funds and specific companies in the OurCrowd portfolio.

ORIX is a global leader in diversified business and financial services who will strengthen OurCrowd in many ways,” OurCrowd CEO Jon Medved said in today’s announcement. “We are enthusiastic about the potential to further transform the venture capital asset class together and provide a strong bridge for our innovative companies to the important Asian markets.”

While ORIX already operates in 37 countries, including the U.S., this is the company’s first investment in Israel. It comes at a time where Japanese investments in Israel are already surging. And earlier this year, Israel’s flag carrier El Al was about to launch direct flights to Tokyo, for example, and while the pandemic canceled those plans, it’s a clear sign of the expanding business relations between the two countries.

“We are excited about investing in OurCrowd, Israel’s most active venture investor and one of the world’s most innovative venture capital platforms,” ORIX UK CEO Kiyoshi Habiro said. “We intend to be active partners with OurCrowd and help them accelerate their already impressive growth, while bringing the best of Israeli tech to Japan’s large industrial and financial sectors.”

So far, OurCrowd has made investments in 220 companies across its 22 funds. Some of its most successful exits include Beyond Meat and Lemonade, JUMP Bike, Briefcam and Argus. ORIX, too, has quite a diverse portfolio, with investments that range from real estate to banking and energy services.


Source: Tech Crunch

Despite commitment to anti-racism, Uber’s Black employee base has decreased

Uber today released its latest diversity report, showing a decline in the overall representation of Black employees in the U.S. despite an increased focus on racial justice this year in the wake of the police killing of George Floyd. In 2019, Uber was 9.3% Black while this year, only 7.5% of its employees are Black.

Uber attributes the decline in Black employees to its layoffs earlier this year, where about 40% of its employees in community operations were laid off, Uber Chief Diversity Officer Bo Young Lee told TechCrunch.

“As a company that has so publicly stated its stance on anti-racism, that’s not acceptable,” she said.

That unintentional decline in the Black population at Uber “led to a lot of soul searching,” she said. “Dara was certainly upset by it. Every leader was. It reinforced how easy it is to lose some ground after all the work you’ve done.”

Lee said her diversity, equity and inclusion team was consulted prior to the layoffs in an attempt to ensure there was no disparate impact on any one group.

“The unfortunate thing that wasn’t understood at the time was our customer service org in particular was hit pretty hard,” she said. “The overall rate of layoffs was 25-26% in most parts.”

But in the customer service organization, about 40% of employees were affected. And that part of the company had a higher representation of Black and Latinx folks than in other areas.

While Uber saw a decline in its overall Black population, it saw an overall net increase in women of color. And in order to get even more granular, Uber plans to start disaggregating the Asian community and Latinx community.

Uber first set diversity goals just last year. Those goals entailed increasing the percentage of women at levels L5 (manager level) and higher to 35% and increasing the percentage of underrepresented employees at levels L4 (senior associate) and higher to 14% by 2022.

Source: Uber. Uber’s overall U.S. racial breakdown

Currently, Uber is 59.7% male, 44.8% white, 37.2% Asian, 7.5% Black, 8.4% Latinx, 1.3% multiracial, 0.3% Native Hawaiian or other Pacific Islander and 0.5% Native American.

Uber does not break out the demographics of its gig workforce, but many studies have shown people of color make up a large portion of the gig economy.

In San Francisco, 78% of gig workers are people of color and 56% of gig workers are immigrants, according to a study conducted by San Francisco’s Local Agency Formation Commission (LAFCO) and led by UC Santa Cruz professor Chris Benner.

While Lee is not directly responsible for the driver and delivery population, she said they also represent a wide variety of socioeconomic backgrounds. With that in mind, her team does advise other parts of Uber in policy setting as it relates to gig workers.

Uber has had a contentious relationship with its drivers and delivery workers for the last couple of years, especially in California. That all came to a head when California voters passed Proposition 22, a ballot measure that will keep gig workers classified as independent contractors. Uber, Lyft, Instacart and DoorDash collectively proposed and backed the measure with $206 million in funding.

On the other side of the proposition were labor groups representing gig workers. But it wasn’t just gig workers who opposed the measure. Inside Uber, engineer Kurt Nelson spoke out against the measure. In fact, he credited the measure as being the final straw that led him to seek out other job opportunities.

For Lee, deciding to support Prop 22 came down to paying attention to “who gets included and who gets excluded from policies.” When looking at AB 5, the California bill that changed the way companies could classify their workers, she “couldn’t help but notice the majority of independent contractor roles that were predominantly white were being excluded from AB 5.”

For example, California exempted fine artists, freelance writers, still photographers, copy editors, producers and other types of professions from AB 5.

“Maybe if AB 5 was applied differently, I would’ve landed somewhere else,” Lee said, being sure to clarify she was speaking for herself and not for Uber. “For me, I recognize that Prop 22 was the right thing at the end of the day.”

Meanwhile, Uber CEO Dara Khosrowshahi has said the company plans to advocate for similar laws in other parts of the country and world. It’s not clear what that will specifically entail, but an Uber spokesperson said the company plans to discuss this type of framework with stakeholders in other states and countries.

 


Source: Tech Crunch

Loadsmart raises $90 million to further consolidate its one-stop freight and logistics platform

Leading on-demand digital freight platform Loadsmart has raised a $90 million Series C funding round, led by funds under management by BlackRock, and co-led by Chromo Invest. The funding will be used to continue to build out its platform to offer even more end-to-end logistics services to its freight customers, and the company says that it will be doing that in part through new collaboration with strategic investor TFI International, a leader in the logistics space, which also participated in this round.

In addition to TFI, the round also saw renewed investment from Maersk, a global oceanic shipping leader and one of Loadsmart’s strategic backers since its Series A round. The company says it has increased its revenues by 250% across 2020, while at the same time managing to keep its operating expenses flat. In a press release announcing the news, the company seemed to take indirect shots at competitors including Uber Freight and Convoy by noting that it has achieved its growth through “organic” means, rather than “by subsidizing its customers’ freight spend” through aggressive pricing.

Loadsmart offers booking for freight transportation across land, rail and through ports, all from a single online portal. It recently added the ability to ship partial truckloads, and it’s consistency brought in new strategic investors deeply involved in all aspects of the industry, including port management and overland shipping, which is likely contributing to its growth through ever-deeper industry insight.


Source: Tech Crunch

Facebook sues operator of Instagram clone sites

Facebook has today filed another lawsuit against a company acting in violations of its terms of service. In this case, the company has sued Ensar Sahinturk, a Turkish national who operated of a network of Instagram clone sites, according to court filings. Facebook says Sahinturk used automation software to scrape Instagram users’ public profiles, photos, and videos from over 100,000 accounts without permission, and this data was then published on his network of websites.

In the filing, Facebook says it became aware of the clone website network a year ago, in November 2019. It learned that the defendant had controlled a number of domains, many with names that were similar to Instagram, including jolygram.com, imggram.com, imggram.net, finalgram.com, pikdo.net, and ingram.ws. The first in that list, jolygram.com, had been in use since August 2017. The others were registered in later years as the network expanded. Finalgram.com was the latest that was put to use, and has been in operation since Oct. 2019.

Facebook doesn’t say how large these sites were, in terms of visitors, but described the clone network to TechCrunch as having “voluminous traffic.”

In addition to being what Facebook claims are trademark violations associated with these domains, the sites were populated with data that was pulled from Instagram’s website through automated scraping — that is, via specialized software that pretends to be a human instead of a bot to access data.

The defendant was able to evade Instagram’s security measures against automated tools of this nature by making it look like the requests to Facebook’s servers were coming from a person using the official Instagram app, the complaint states.

The defendant had programmed his scraping software by creating and using thousands of fake Instagram accounts that would mimic actions that real, legitimate users of the Instagram app could have taken. Facebook said the number of fake accounts used daily could be very high. On April 17, 2020, the defendant used over 7,700 accounts to make automated requests to Facebook servers, for example. On April 22, 2020, he used over 9,000.

On the clone websites created, users were able to enter in any Instagram username and then view their public profiles, photos, videos, Stories, hashtags, and location. The clone sites also allowed visitors to download the pictures and videos that had been posted on Instagram, a feature that Instagram doesn’t directly offer. (Its official website and app don’t offer a “save” button.)

Facebook attempted to protect against these various terms of service violations in 2019, when it disabled approximately 30,000 fake Instagram accounts operated by the defendant. It also sent a series of Cease and Desist letters and shut down further Instagram and Facebook accounts, including one Facebook Page belonging to the defendant. However, the defendant claimed he didn’t operate jolygram.com, it was just registered under his name. But he also said he had shut it down.

Facebook claims the resources it used to investigate and attempt to resolve the issues with the defendant’s operations have topped $25,000 and is asking for damages to be determined during the trial.

The lawsuit is now one of many Facebook has filed in the years that followed the Cambridge Analytica scandal, where millions of Facebook users’ data has harvested without their permission. Facebook has since sued analytics firms misusing its data, developers who violated its terms to sell fake “Likes,” and other marketing intelligence operations. However, the company tells TechCrunch this is the first Instagram lawsuit against clone websites.

FACEBOOK v ENSAR SAHINTURK by TechCrunch on Scribd


Source: Tech Crunch